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Tony Turner Unleashed Hair Care Products
1158 Wilkinson Road, Richmond, Virginia 23227, United States
Our Return & EXchange Policy
Please reach us at tonyt.unleashed@gmail.com if you cannot find an answer to your question.
What is your refund policy?
REFUNDS:
For a full 100% money-back guarantee within 30 days of purchase, all merchandise must have been unopened, unused and purchased directly from tonyturnerunleashed.com
All returned product must be unopened and unused.
Tony Turner Unleashed can only accommodate products purchased at tonyturnerunleashed.com
If you buy Tony Turner Unleashed products from unauthorized retailers or other unauthorized sources, we cannot assist you with any problems that you may encounter.
You MUST return all unopened and unused Tony Turner Unleashed products to the original point of purchase.
Tony Turner Unleashed CANNOT accommodate purchases made from any other provider like TARGET, WALMART, WALGREENS, CVS, BEAUTY SUPPLY STORE, AMAZON, ONLINE STORE, ETC.
No refunds will be given on any packets – sizes: .05oz. and 1oz.
Any products purchased on sale or promotion is non - refundable. No returns or exchanges. All Sales are FINAL on all promotions – No Refunds will be honored.
What is your return policy?
RETURNS:
Customers who purchase products directly from Tony Turner Unleashed website tonyturnerunleashed.com may return their unopened and unused product by mail. We encourage you to keep record of your returns tracking number for verification purposes.
A refund will be processed as soon as the unopened and returned product has been delivered, inspected and confirmed.
Should there be a problem or we determine that the products have been opened or tampered with, we will contact you to notify you of such discovery and will not be able to honor a refund.
Who pays for shipping on returns?
Customer pays for Shipping on Returns:
If you, the customer received free shipping from Tony Turner Unleashed on your original order, then you/customer are responsible for return shipping using a carrier that offers tracking services.
The Tracking number MUST be provided in an email to tonyt.unleashed@gmail.com with your original return outreach and communication to us.
Again, Tony Turner Unleashed will NOT provide a return shipping label if we provided free shipping on the original outgoing package.
Please ship and include the packing slip/Invoice with your return and exchange packages to the following address:
Tony Turner Unleashed Hair Care Products & Salon
1158 Wilkinson Road
Richmond Va. 23227
Please contact 804-439-2300 or email tonyt.unleashed@gmail.com for assistance with your return.
What is your exchange policy?
EXCHANGES:
Customers who purchase products from Tony Turner Unleashed website at tonyturnerunleashed.com may ONLY exchange their unopened and unused product by mail.
Once we receive your unopened and unused products, we will contact you to confirm receipt and will ship your new specified exchange products.
Tony Turner Unleashed products purchased in all other locations such TARGET, WALMART, WALGREENS, CVS, BEAUTY SUPPLY STORE, AMAZON, ONLINE STORES, and all others must be exchanged at their original point of purchase and NOT Tony Turner Unleashed Hair Care Products.
Your replacement product(s) will be shipped as soon as the exchanged/returned product has been delivered and confirmed.
WHO PAYS FOR SHIPPING FOR EXCHANGES?
Customer pays for shipping on exchanges:
You/customer are responsible for return shipping using a carrier that offers tracking services.
The Tracking number MUST be provided in an email to tonyt.unleashed@gmail.com with your original return outreach and communication to us.
Again, Tony Turner Unleashed will NOT provide a return shipping label for exchanges.
Please ship and include the packing slip/Invoice with your return for exchange package to the following address:
Tony Turner Unleashed Hair Care Products
1158 Wilkinson Road
Richmond Va. 23227
Please contact 804-439-2300 or email tonyt.unleashed@gmail.com for assistance with your Exchange.
LOST/ STOLEN:
Once your (customer) order has been shipped and tracking number has been provided, Tony Turner Unleashed is not responsible for any lost or stolen packages.
If theft occurs after proof of delivery via tracking or confirmed delivery from our carrier, you (the customer) have the option of filing a claim through UPS or with your local police department.
Tony Turner Unleashed will NOT offer a replacement or refund on any confirmed and delivered package.
If product is damaged in shipping who is responsible ?
The courier service is responsible, please contact the courier service used to ship your products. We will try our best to help you on our side in order to resolve your issue.
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